Întrebări frecvente
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How do I book a holiday package?
Pick a package from the catalogue, choose the departure date and number of travellers, then fill in the passenger details. You can pay in full online (card, PayPal or bank transfer) or pay a deposit and settle the balance later.
Which payment methods do you accept?
We accept card payments (Visa, Mastercard) via Stripe, PayPal, bank transfer and payment at our office. For selected packages a deposit option is available, with the balance due before departure.
Can I cancel or change a booking?
Yes. Cancellation is done from your account, under "My bookings". The refunded amount depends on how close to the departure date you cancel, according to the cancellation policy shown for each package. Special terms apply in case of force majeure.
Do prices include airport taxes and transfers?
The displayed price includes the services explicitly listed in the package description (accommodation, meals, transport). Airport taxes, optional insurance and optional excursions are shown separately before you complete the booking.
Do I receive a voucher and an invoice?
Yes. Once payment is confirmed you receive the travel voucher (with your booking details) and the fiscal invoice as a PDF by email. You can download them anytime from your account.
How does the loyalty programme work?
Every paid booking earns points that can be redeemed as a discount on future bookings. As you accumulate points you move up tiers (Bronze, Silver, Gold, Platinum) with additional benefits.
Is my personal data safe?
Yes. We process data in line with GDPR. You can export your data or delete your account anytime from the "Privacy" section. Identity documents are encrypted and payments are handled by PCI-DSS certified providers.